Privacy Policy

SOLUCIONES ACTUALES GESTIONO ACTIVOS INMOBILIARIOS S.L., with registered office at Calle Aloe Vera 26, 28052 Madrid and Tax Identification Number (NIF/CIF) B85803815, is the owner of the domain www.gestiono.es, where its WEBSITE is hosted.

SOLUCIONES ACTUALES GESTIONO ACTIVOS INMOBILIARIOS S.L. IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS. THEREFORE, IT HAS PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, SO WE RECOMMEND THAT YOU READ IT TO UNDERSTAND THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.

Our privacy policy complies with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("GDPR"). Data protection legislation is subject to revision; therefore, we recommend that users regularly consult our privacy statement.

1. WHAT IS THIS POLICY ABOUT?

1.1. This Privacy Policy explains how we collect and process the personal data necessary to provide the services available through the WEBSITE.

1.2. Examples of such services include subscribing to newsletters or the ability to contact us and submit requests.

1.3. The aim is to provide these services quickly and smoothly, describing the practices adopted for this purpose.

2. WHAT IS PERSONAL DATA?

2.1. Personal data refers to any information relating to an identified or identifiable natural person, regardless of the nature or format of the information, including sound and image.

2.2. Examples of personal data we collect include first name, last name, email address, and telephone or mobile number.

2.3. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1. SOLUCIONES ACTUALES GESTIONO ACTIVOS INMOBILIARIOS S.L. will use the personal data provided for the following purposes:

(a) To analyze and respond to your messages, customer support inquiries, and requests for information.

(b) To analyze and process your job application with Gestiono Innovation Home.

(c) To send you newsletters or other publications you have requested or that may be of interest to you.

(d) To perform WEBSITE management operations.

(e) To maintain a record of your contact details.

(f) For commercial purposes, such as data analysis and audits.

(g) To prevent fraud and ensure information system security.

(h) To adapt, improve, and modify services, particularly by identifying usage trends or determining the effectiveness of promotional campaigns.

(i) Customer support and social media management:

When you contact or interact with us through our official accounts on Instagram, Facebook, or Messenger, we process your username, messages, and comments to address your inquiries and inform you about our real estate promotions. These communications may initially or automatically be handled by a virtual assistant and, when necessary, by members of our sales team. You may request access, rectification, or erasure of these data by writing to info@gestiono.es.

3.2. These personal data processing operations are essential tools for your satisfaction and for the activities of Gestiono Innovation Home, carried out in accordance with applicable legislation and best practices.

3.3. Your personal data will not be used for purposes other than those previously identified or unrelated to the initial collection purposes.

4. WHAT ARE THE LEGAL BASES FOR PROCESSING COLLECTED PERSONAL DATA?

4.1. Personal data processed by Gestiono Innovation Home has specific legal bases depending on its intended purpose.

4.2. The following table outlines the legal bases according to the identified purposes:

5. HOW DO WE COLLECT YOUR PERSONAL DATA?

5.1. We collect your personal data through forms on the WEBSITE, through communication established between the WEBSITE and your device, and via email messages you send us.

5.2. Personal data is collected through your device in the following ways:

(a) Through your contact request;

(b) Through submission of a job application;

(c) Through newsletter subscription;

(d) Through your web browser;

(e) Through cookies;

(f) Via IP address.

5.3. Gestiono Innovation Home undertakes to process your data lawfully and in accordance with the law.

5.4. Gestiono Innovation Home will not sell, rent, or share your personal data with third parties, except as explicitly identified in this Privacy Policy (see Section 9).

5.5. Services provided by Gestiono Innovation Home are not directed at minors, and personal data from minors is not intentionally collected.

6. WHAT ARE COOKIES?

6.1. Cookies are small information files that help identify your browser and store information, such as user settings and preferences.

6.2. Gestiono Innovation Home stores cookies on your device to personalize and facilitate browsing, troubleshoot issues, generate statistics, ensure quality, and monitor system security.

6.3. Except for cookies strictly necessary for website operation, storing other cookies always depends on user acceptance and consent, which may be withdrawn at any time through specific browser tools.

6.4. For more information regarding cookies used, please consult our Cookie Policy.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

7.1. Personal data is kept secure through technical and organizational security measures ensuring access only by authorized personnel requiring access under established rules.

7.2. To safeguard personal data, we rely exclusively on data center providers offering documented and appropriate security measures, ensuring personal data is stored on servers maintained in controlled, limited-access environments.

7.3. Personal data is stored on secure servers with PORTUGAL TELECOM DATA CENTER, S.A. (Tax ID 510.030.785, headquartered at Rua Data Center, 6200-065 Covilhã, Portugal), providing adequate security guarantees against unauthorized disclosure, loss, misuse, alteration, processing, or access, as well as any unlawful processing.

7.4. Likewise, when browsing the WEBSITE, data is protected via encryption protocols, such as Hyper Text Transfer Protocol Secure (HTTPS), designed to secure communication between devices and servers globally.

7.5. Although reasonable precautions are taken to protect personal data, please note that no security system is completely infallible.

8. HOW CAN YOU EXERCISE YOUR RIGHTS?

8.1. Data protection legislation grants you the right to request the exercise of the following rights:

(a) Access: Right to obtain confirmation as to whether personal data concerning you is being processed and, if so, access to such data;

(b) Rectification: Right to obtain rectification of inaccurate personal data concerning you and to have incomplete data completed;

(c) Erasure ("Right to be Forgotten"): Right to obtain erasure of personal data under circumstances provided by law;

(d) Restriction of Processing: Right to obtain restriction of processing under statutory conditions;

(e) Object: Right to object at any time to processing of personal data concerning you;

(f) Data Portability: Right to receive personal data in a structured, commonly used, and machine-readable format.

8.2. You also have the right to lodge a complaint with the competent supervisory authority (Agencia Española de Protección de Datos, located at Calle Jorge Juan, 6, 28001 Madrid – www.aepd.es).

8.3. To exercise the rights mentioned above, contact Gestiono Innovation Home via email at: info@gestiono.es.

8.4. If you request erasure of some or all personal data, we may be unable to provide certain requested services, and Gestiono Innovation Home will retain only personal data necessary to comply with legal obligations.

9. WHEN DO WE DISCLOSE DATA TO THIRD PARTIES?

9.1. Gestiono Innovation Home may engage third parties to provide specific services (e.g., maintenance, technical support, marketing, billing, or payment management). These third parties may access personal data strictly necessary for contractually agreed purposes.

9.2. Gestiono Innovation Home ensures third parties with data access are reliable, provide high protection guarantees, and process data strictly necessary for service provision, remaining responsible for personal data provided.

9.3. Gestiono Innovation Home may also transmit data to third parties pursuant to investigations, legal or administrative proceedings, or similar requirements when properly ordered by a court mandate.

10. THIRD-PARTY WEBSITES

10.1. The WEBSITE may contain links to third-party websites that collect and process personal data under their exclusive responsibility. Gestiono Innovation Home assumes no liability for their policies or practices.

10.2. Examples of third parties include Facebook, Instagram, YouTube, WhatsApp, and LinkedIn via buttons integrated into the WEBSITE.

11. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION

11.1. In the event of data transfers to third countries outside the European Union, Gestiono Innovation Home will comply with applicable legal standards regarding adequacy and transfer requirements, refraining from transferring personal data to jurisdictions lacking adequate security and protection guarantees.

12. MINORS

12.1. The WEBSITE is not directed at individuals under 16 years of age. Therefore, we request that minors do not provide personal data through the WEBSITE, application, social media accounts, or email.

13. SENSITIVE PERSONAL DATA

13.1. Gestiono Innovation Home requests that you do not send or provide sensitive personal data (e.g., information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic/biometric data, health data, or sex life/sexual orientation).

13.2. If such sensitive personal data is submitted or provided, it will be immediately deleted.

14. CHANGES TO THE PRIVACY POLICY

14.1. Gestiono Innovation Home reserves the right to adjust or update this Privacy Policy at any time. Any changes will be published on the WEBSITE.

15. CONTACT DETAILS

15.1. For questions or inquiries regarding this Privacy Policy, please contact us in writing at info@gestiono.es.